funcity33 Privacy Policy

Scope and Definitions

This Privacy Policy applies to personal information processed through the funcity33 website and the services made available through it. “Personal information” means information that identifies an individual or can reasonably be linked to an identifiable person. “Processing” includes collecting, recording, organising, storing, reviewing, using, sharing, protecting, and deleting information.

In this policy, “you” and “player” refer to the individual using funcity33. “We,” “us,” “platform,” and “funcity33” refer to the website and the entity responsible for providing its services. Payment references include MYR transactions made through supported options such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong.

Information We Collect

funcity33 may collect information that you provide during registration, verification, payment, gaming, or support interactions. The exact information depends on the service used and the checks required for your account.

• Identity details, including your full name, date of birth, nationality, and identification information.
• Contact details, including your email address, residential address, and registered mobile number.
• Account information, including your username, encrypted password records, preferences, account status, and security settings.
• Verification records, including MyKad, driving licence, passport, proof of address, payment ownership evidence, or a verification selfie.
• Financial data, including deposit and withdrawal amounts, transaction references, masked bank or e-wallet details, and supported cryptocurrency transaction information.
• Gaming records, including slots played, live casino sessions, EPL or Liga Super Malaysia wagers, bonus activity, balance history, and responsible gaming settings.
• Technical information, including IP address, browser type, device model, operating system, language, session identifiers, and login timestamps.

How Information Is Collected

funcity33 collects information directly when you complete account fields, upload KYC documents, initiate an MYR transaction, contact support, set a deposit limit, or use another interactive feature. Information is also generated automatically when you browse the platform, sign in, open a game, accept a bonus, or place a wager.

funcity33 may receive limited information from payment providers, identity-verification services, game systems, fraud-prevention tools, and technical service providers. For example, a Malaysian bank or Touch 'n Go eWallet transaction may produce a payment reference, confirmation status, account-holder match, or rejection reason. funcity33 uses such information only for legitimate operational, security, and compliance purposes.

Purposes and Legal Grounds for Processing

funcity33 processes personal information where it is necessary to provide requested services, administer the player agreement, comply with applicable obligations, protect legitimate business and player interests, or act with your consent where consent is required.

Specific purposes include creating and maintaining your funcity33 account, confirming that you are aged 21 or above, processing deposits and withdrawals, settling casino and sports wagers, applying bonuses, responding to support requests, detecting fraud, investigating disputes, securing the platform, meeting record-keeping duties, and improving performance.

funcity33 may also analyse aggregated or de-identified activity to understand general player preferences. For example, funcity33 may review whether Malaysian players prefer live Baccarat, high-RTP slots, EPL Mix Parlay markets, UFC coverage, or Liga Super Malaysia fixtures. Where information has been effectively de-identified, it is not used to identify an individual player.

Identity Verification and KYC Data

funcity33 uses KYC information to verify identity, age, address, and payment ownership; prevent duplicate or fraudulent accounts; protect withdrawals; and meet applicable anti-fraud requirements. The documents requested may include a Malaysian MyKad, driving licence, passport, recent utility bill, bank statement, or selfie holding an identity document.

KYC documents can contain sensitive information. funcity33 restricts access to authorised personnel and service providers with an operational need to review them. Players should submit documents only through the secure channel specified by funcity33 and should never send a full password, complete card credentials, or unrequested identity files through unsecured chat.

If verification cannot be completed, funcity33 may restrict account activity, delay a withdrawal, request clarification, or close the account in accordance with the Terms & Conditions. Providing false, altered, borrowed, or misleading documents may lead to further review.

Payment and Transaction Information

funcity33 processes payment information to confirm deposits, approve eligible withdrawals, prevent chargeback abuse, reconcile balances, investigate failed transactions, and meet financial record requirements. funcity33 generally receives transaction references and masked account details rather than full online banking credentials.

When you use Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Bitcoin, or USDT, the relevant provider may process information under its own privacy practices. funcity33 does not control information that a bank or e-wallet independently collects through its own systems.

Players should ensure that the name registered with funcity33 matches the name attached to the chosen payment method. This reduces failed withdrawals, ownership disputes, and unnecessary requests for additional documentation.

Cookies, Analytics and Device Information

funcity33 may use cookies and similar technologies to keep sessions secure, remember essential settings, detect suspicious access, maintain login continuity, measure technical performance, and understand how platform sections are used. Essential cookies are required for core functions such as account authentication and transaction security.

Device and network data may help funcity33 identify repeated failed logins, unusual account access, automated activity, location inconsistencies, or a compromised session. This information may also be used to optimise funcity33 for mobile users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia.

Your browser may allow you to block or remove cookies. Disabling essential cookies can prevent account sign-in, game loading, payment confirmation, or security features from working correctly.

Sharing and Disclosure

funcity33 may share limited personal information with carefully selected providers that support payment processing, identity verification, fraud detection, platform hosting, game delivery, data security, analytics, and customer support. Providers receive only the information reasonably necessary to perform their assigned service and are expected to protect it appropriately.

funcity33 may also disclose information when reasonably necessary to comply with a lawful request, establish or defend legal rights, investigate suspected fraud, protect players, respond to a payment dispute, or prevent harm. funcity33 does not disclose player information merely for unrelated commercial use and does not sell personal information to data brokers.

If the platform undergoes a legitimate restructuring, merger, or transfer of operations, information may be transferred subject to appropriate confidentiality and data-protection safeguards.

International Processing

Some funcity33 service providers may process information outside Malaysia because online gaming, payment security, hosting, and verification systems can operate across multiple jurisdictions. Privacy and data-protection standards may differ between locations.

Where an international transfer is required, funcity33 takes reasonable steps to use contractual, organisational, or technical safeguards appropriate to the information and the circumstances. Access remains limited to persons and systems that require the data for an authorised purpose.

Data Security

funcity33 uses layered technical and organisational controls intended to protect personal information against unauthorised access, alteration, accidental loss, misuse, or disclosure. Measures may include encrypted connections, access controls, account monitoring, password protection, secure document handling, backup procedures, and staff confidentiality requirements.

No internet service can guarantee absolute security. Players also have an important role in protecting their funcity33 accounts. Use a unique password, secure your mobile device, avoid public Wi-Fi for financial transactions, and report unfamiliar activity promptly. funcity33 will never ask for your complete password through email or unsecured messaging.

If funcity33 identifies a personal data incident, it will investigate, contain the issue, preserve relevant evidence, and provide notifications where required by applicable law or where communication is reasonably necessary to help affected players protect themselves.

Data Retention

funcity33 retains personal information only for as long as reasonably necessary to provide services, administer the account, resolve disputes, prevent fraud, maintain security, and satisfy applicable legal or record-keeping obligations. Different categories of information may have different retention periods.

Closing a funcity33 account does not always result in immediate deletion. Transaction records, KYC evidence, responsible gambling restrictions, dispute files, and fraud-prevention information may need to remain available for a lawful or legitimate period. When retention is no longer necessary, funcity33 will delete, anonymise, or securely isolate the information in accordance with applicable procedures.

Your Privacy Rights

Subject to applicable law and valid limitations, you may ask funcity33 to provide access to personal information held about you, correct inaccurate or incomplete information, explain certain processing, restrict particular uses, or delete information that is no longer required.

funcity33 may need to verify your identity before acting on a privacy request. This protects account information from unauthorised disclosure. A request may be limited where retention is required for transaction records, fraud prevention, dispute handling, responsible gambling enforcement, or another lawful purpose.

To help funcity33 respond efficiently, state your username, describe the information or action requested, and provide a secure method for confirming identity. Do not include your password or unnecessary financial details.

Marketing and Communication Preferences

funcity33 may send operational messages concerning account security, KYC status, deposits, withdrawals, bonus expiry, service maintenance, or changes to important policies. These messages are necessary for account administration and may not be treated as optional marketing.

Promotional communication may include information about slot offers, live casino promotions, EPL markets, Liga Super Malaysia events, VIP rewards, or cashback. Where preference controls are available, you may adjust them through your account or ask customer support to stop optional promotional messages. Changing marketing preferences will not prevent essential service or security notices.

Underage Protection and Responsible Gambling

funcity33 is strictly intended for players aged 21 and above. The platform does not knowingly permit minors to register or gamble. Age verification may involve checking identification documents and comparing account details with information supplied during payment or KYC review.

If funcity33 reasonably believes that an account belongs to a person under 21, it may suspend the account, prevent further play, investigate the registration, and handle funds according to the Terms & Conditions. Parents and guardians should secure shared devices and avoid saving gambling account credentials in browsers accessible to minors.

Information connected to deposit limits, cooling-off periods, self-exclusion, or responsible gambling interventions may be retained to enforce player-protection settings. funcity33 will not use a self-exclusion record to encourage renewed gambling during the selected restriction period.

Changes to This Privacy Policy

funcity33 may update this Privacy Policy when services, technology, legal requirements, payment options, or security practices change. The latest version will appear on this page with a revised effective date. Material changes may also be communicated through an account notice or another appropriate channel.

You should review the funcity33 Privacy Policy periodically. Continued use of the platform after an updated policy takes effect acknowledges the revised data practices, except where separate consent is required by applicable law.

Contact Us

If you have a question about this Privacy Policy, believe that information held by funcity33 is inaccurate, or wish to exercise a privacy right, contact customer support. Include enough detail for the request to be understood, but do not provide your account password or full payment credentials.

funcity33 aims to acknowledge privacy enquiries promptly and provide a substantive response after identity and account details have been verified. Complex requests may require additional time, particularly where payment, fraud-prevention, KYC, or dispute records must be reviewed.